What do I do if I have a problem with my order?
Where do I enter promotional codes to receive an advertised discount?
Periodically, we offer special promotions and discounts for a limited duration. All orders which qualify for a promotional discount must ship to one address, must be purchased in one shopping cart, and cannot be combined with other promotional offers unless noted. Promotional discounts cannot be retroactively applied to prior orders.
How will you confirm my order?
Do you ship to destinations outside of the US and how much does this cost?
How long will it take for my item(s) to leave the warehouse and arrive at my location?
Time in transit estimates: 1-3 business days to West Coast, 3-5 business days to the Midwest, 4-6 business days to East Coast
Shipping Time -- While we make every effort for your order to leave a warehouse in a timely fashion, we cannot guarantee when an order will arrive. Once we turn the order over to the shipping carrier, they will make a best effort to deliver within their estimated time frames. If there is a delay due to issues with delivery, weather delays or carrier fault, we cannot be responsible for these issues. Consider any shipping or transit time offered to you by eMuseumStore.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays cause by shipping or product availability.
Do you offer expedited shipping such as Overnight or 2-Day?
Multiple Product Order
For international order, we typically wait until we have all the items you ordered in stock so that we can consolidate the shipment. This reduces customs brokerage fees for the international recipient.
Order Acceptance Policy
Out of Stock Products
Gift Message and Gift Wrapping
100% Price Guarantee
|Shipping & Service Charges|
Standard - US Delivery
NOTE: During the holiday season, we are very sensitive to your "gift giving deadline". We watch your orders with great care. If your items will not be available for delivery before Xmas, we will notify you as soon as possible. We can provide a color gift card with a color picture in the event of a delay.
Here is the shipping and handling table we use.
Expedited - US Delivery
Alaska, Hawaii and Puerto Rico
Post Office Boxes | APO's
If you want to see your rate, put your items in the shopping cart. The shopping cart will calculate your rate before you complete your transaction. However, if you would like personal assistance, we welcome your inquiry via our online Contact Form or phone us at 909-599-6434.
If you want to see your rate, put your items in the shopping cart. The shopping cart will calculate your rate before you complete your transaction. However, if you would like personal assistance, we welcome your inquiry via our online Contact Form or phone us at 909-944-4994.
NOTE: We reserve the right to cancel your international order if we are unable to provide safe transport to your country via our standard shipping methods or if the item exceeds size restrictions via our economical shipping methods.
We stock many items in our warehouse. However, some items are direct shipped to US customers. If an international customer selects one of these items, there will be a delay before your order is shipped as we need to bring them to our California warehouse and then reship them to you outside of the US.
Direct Shipped Items
Packaging for Our Shipments
Insurance & Shipping Carriers
Damages to shipment
If you receive a damaged item, please either:
Phone us at 1-800-227-9196 or 909-599-6434 and we will make arrangements with you for the return and replacement of the damaged item.
Login to your account on our website.
Your additional responsibility:
You are required to put the item back into its original packaging (both interior and exterior shipping boxes) in order to process a damage claim. For UPS, Fedex, and USPS shipments, you must retain the damaged item for 10 business days for shipping carrier pickup and inspection. For freight shipments via truck, you must retain the damaged item for 30 business days per freight company requirements.
Thank you for shopping with eMuseumStore.com. We want you to be completely satisfied with your purchase. If any product does not meet your satisfaction, we will accept your return with proof of purchase, and will replace it, refund the purchase price or credit your credit card for (15) days from the date of shipment. Shipping and handling charges are not refundable. Items must be packed well to avoid damage during return shipping. We reserve the right to reject the return of merchandise which is not in salable condition due to use and/or inadequate packing. Exchanges are treated as new orders and new shipping charges do apply.
Please follow these return instructions:
1. Phone us at 1-800-227-9196 or 909-944-4994 and we will create a Return Merchandise Authorization in our system so that we are expecting your return.
Login to your account on our website.
Complete the downloadable form below. Be sure to include your original order number, your name, address, telephone number, and return reason code.
* For damaged or defective items - please contact us before returning your item. Read these instructions. *
3. Indicate if you would prefer an exchange or credit / refund.
4. Return the item(s) in its original box along with the return / exchange form, and send it to the following address either by insured parcel post or by a traceable carrier to:
5. Please allow 10 business days to receive and process your return.
If you would like download a return form now, click on the link below:
If you would like additional assistance in returning a product, complete our online Contact Form or call us at 1-800-227-9196.