eMuseumStore.com

If I order online, how will I know my personal information is safe?
We use a Secure Sockets Layer (SSL) in our shopping cart. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure. Millions of consumers recognize the "golden padlock" which appears in their browser to indicate they are viewing a secure web page. The "golden padlock" will appear on the page where you enter your sensitive credit card information. For each order you place, you will be asked for your credit card number because we do not store this information online.

Your data security is very import to us. We secure our website with a SSL Certificate provided by Comodo and we have our website scanned daily by ScanAlert's Hacker Safe program. We proudly display their logos on our website.

What do I do if I have a problem with my order?
You can submit your questions through our online Contact Form. We will respond within a few hours during business hours. Our Customer Service Team is also available via phone from 8 am - 6 pm Pacific Standard Time (California) at (800) 227-9196 or (909) 599-6434. We enjoy establishing personal relationships with our customers.

Where do I enter promotional codes to receive an advertised discount?
You will enter this on the page where you view the contents of your shopping cart. First add the item(s) that you want to purchase into your shopping cart, and then enter the promotional code. You will see the discount applied a couple screens later.

Periodically, we offer special promotions and discounts for a limited duration. All orders which qualify for a promotional discount must ship to one address, must be purchased in one shopping cart, and cannot be combined with other promotional offers unless noted. Promotional discounts cannot be retroactively applied to prior orders.

How will you confirm my order?
All orders placed online will be confirmed via email if a valid email address is included with the order. If you do not receive an automated email, it may have been blocked by your email program or the email address is invalid. Check the status of your order: Check Order Status

Do you ship to destinations outside of the US and how much does this cost?
Yes, we ship to international destinations. Add the items you want to purchase to your shopping cart and the cart will calculate the shipping amount.

How long will it take for my item(s) to leave the warehouse and arrive at my location?
We stock many items in our California warehouse and ship these items within one to two business days. Many other items ship within two to three business days based on our weekly incoming shipments. Hard to get items, special orders and custom orders require two to four weeks. We will advise you via email if the your item requires more than five business days. If you require delivery by a certain date, please note this during the checkout process. We will try to accommodate your request.

Time in transit estimates: 1-3 business days to West Coast, 3-4 business days to the Midwest, 4-5 business days to East Coast

Do you offer expedited shipping such as Overnight or 2-Day?
We offer these services whenever possible. Given the wide variety of items available, it is best to phone us at 1-800-227-9196 or 909-599-6434 or via our online Contact Form for these special options. We will be happy to accommodate your request whenever possible and provide a shipping price and estimated delivery date.

If I send a gift, will my recipient see the price?
When you place an order which will be sent to a name different from yours, we do not include pricing with the shipment.