We are very careful about how our items are packaged and shipped. The merchandise is either bubblewrapped, secured in a styrafoam injected box or double-boxed for safe transit. After ten years of shipping merchandise around the world, we have learned how to properly wrap, package, cushion, tape, and secure our items. We take every measure to ship our items without breakage in transit!
For shipments to the US, we ship our items "insured" via UPS, FedEx, Priority Mail or Trucking Service. For international shipments, we ship via "insured" Priority Mail International or Express International. **We select the most economical method with the best service based on your order.**
We insure all of our shipments. If you receive a damaged item, please phone us at 1-800-227-9196 or 909-599-6434 and we will make arrangements with you for the return and replacement of the damaged item. You are required to put the item back into its original packaging (both interior and exterior shipping boxes) in order to process a damage claim. For UPS, Fedex, and USPS shipments, you must retain the damaged item for 10 business days for shipping carrier pickup and inspection. For freight shipments via truck, you must retain the damaged item for 30 business days per freight company requirements.